Fraud Alert: Scammers Are Spoofing SBSU’s Phone Number

We are seeing an increase in fraud attempts where scammers spoof State Bank of Southern Utah’s (SBSU) phone number to make their calls look legitimate.

How the Scam Works

1. You receive a phone call that appears to come from SBSU.
2. Immediately after the call or during the call, you receive a text message with a link, asking you to “verify” your identity, account or card information
3. The link leads to a fraudulent site designed to steal your personal and financial information (online banking credentials, SSN, etc.)

Images of the fraudulent voicemails and texts you might receive:

Important Reminder

Legitimate SBSU employees will NEVER:

• Send you links through email or text
• Ask for your full debit/credit card number, expiration date, or CVV
• Ask for your Online Banking username or password

If a message from SBSU says “Do not share this code,” do not share it with anyone—including anyone claiming to be from SBSU., If the message says, “Provide this code to the bank representative assisting you,” then repeat the code, but ONLY if you called the bank.

Protect Yourself from Fraud

• Download the SBSU Card Suite app from the iOS App Store or Google Play.
• Register your SBSU debit and credit cards.
• Receive real‑time alerts when your card is used.
• Instantly turn your cards on or off from your smartphone.

“Did you recently purchase $850 at the Apple Store?” A text like this is how this pernicious scam begins. “N,” is your fast response. Soon, you get a call.  Your caller ID says “SBSU Fraud Department.” The smooth- talking caller asks the right questions and says the right things. You let your guard down and reveal more than just the last 4-digits of your card’s number – enough numbers, in fact, for the caller to use your card to commit fraud.

Legitimate SBSU Employees will NEVER ask for . . .

• Anything more than the last 4-digits of your debit or credit card number.
• Your card’s expiration date and/or CVV code
• Your Online Banking login credentials (username, password).

SBSU Card Suite – Protect yourself from Fake Purchase scams!

• Download the SBSU Card Suite app from the iOS or Android stores.
• Register your SBSU debit and credit cards.
• Get real-time alerts on your phone when your card is used.
• Turn your cards on or off from your smartphone.

If you receive a text message about a “purchase,” look at your SBSU Card Suite App to confirm before responding. 

• If the purchase does not appear in the app, you can safely ignore the text.
• If an unauthorized purchase appears, you can turn your card on/off right from your phone and then immediately contact us.
• Visit your nearest branch or call us at (435) 865-2300 (Mon-Sat, 8 AM – 8 PM)

In general: Is the Text or Email from SBSU or from a Scam Artist?

• The bank may send text messages and Email.  Read the information that comes with the message.
• If the message says, “Provide this code to the bank representative assisting you,” then repeat the code, but ONLY if you called the bank.
• If the message says, “Do not reveal this code,” then do not reveal it to any human – even to one claiming to be from SBSU.
• If the message says, “Did you recently conduct a purchase,” refer to your SBSU Card Suite app.

Scammers are calling and texting customers pretending to be State Bank of Southern Utah (SBSU).

Legitimate bank employees will NEVER ask for the following:

• Codes that SBSU sends to you. If the messages says “Do not reveal the code”, do not reveal it.
• Your 16-digit debit or credit card number, Expiration Date or CVV code.
• Your Online Banking login credentials (user name, password).

For additional protection against possible fraud:

• Download the SBSU Card Suite app from the iOS or Android stores.
• Register your SBSU debit and credit cards.
• Get real-time alerts on your phone when your card is used.
• Turn your cards on or off from your smartphone.

If you receive a suspicious message or call, hang up and contact SBSU right away. Visit your nearest branch or call us at (435) 865-2300 (Mon-Sat, 8 AM – 8 PM)

Example of one type of scam voicemail:

Scammers are calling and texting customers pretending to be State Bank of Southern Utah (SBSU), through text messages or voicemails that ask you to take action or respond.

Please remember:

• SBSU will never pressure you to respond to a text message.
• We will never ask for sensitive information via phone or text.

Scammers may ask for:

• Personal information
• Account details
• Your online banking login (password or username)
• A one-time PIN (OTP) sent to your phone or email
• Verification for a wire or ACH payment

If you receive a suspicious message or call, hang up and contact SBSU right away. Visit your nearest branch or call us at (435) 865-2300 (Mon-Sat, 8 AM – 8 PM)

Example of one type of scam text: