Mobile Banking Frequently Asked Questions

Logo How do I enroll in Mobile Banking?

To Enroll in Mobile Banking, complete A or B below

A. For Online Banking Users (Meaning, you already use our Online Banking)
  1. Login to Online Banking at sbsu.com from a desktop computer or tablet. The full website is needed to complete the steps below.
  2. Click the "Mobile Banking" tab.
  3. Read and accept the Mobile Banking Disclaimer.  You must check the box.
  4. Fill in the information about your mobile device
    1. Username:  You may input the same User name as Online Banking (reduces the number of usernames to track).
    2. Mobile Number: Input your mobile phone number with no dashes or spaces (i.e. 4351234567)
    3. Password: You may input the same password as with Online Banking.
  5. Click the "Enroll" button.
  6. You will receive a text message. Reply with "Yes". Banking-by-text will be enabled.
  7. We will send you a link to our website that you can use if you need functions that are not available in the app.
  8. You are now successfully enrolled!
  9. Download our Mobile Banking app.

Note: To use Touch ID in our mobile app, fingerprint access must be enabled in your phone.

B. No computer? Not enrolled in Online Banking?
Call us at (435)865-2394 during business hours. We'll help you get setup.

Logo How do I access Mobile Banking?

After enrolling in Mobile Banking (see FAQ above) . . .

iPad, iPhone or Android App Banking:
  1. Click here to download the appropriate app to your mobile device.
  2. If your particular phone does not have an app, you can use text messages or mobile responsive website (see below).
Mobile Responsive Website:

If your phone doesn’t support one of our mobile apps, bookmark this page to conduct banking on the web through our mobile responsive website at www.sbsu.com.

Tablet:

Our website at www.sbsu.com works fine for most tablets.

Text:

See a list of text commands below.

Logo What is the difference between the app and Mobile website?

Apps are available to download on Android and iPhone devices and allow quick and easy access to your account information. Use the links above to download the Mobile Banking app to your device.

If you cannot or choose not to use an app or text, you can always use the browser on your phone to access our mobile responsive website at www.sbsu.com.

Logo What is text banking?

Text banking is a service which allows you to quickly request and receive account information via text message. You won't need to sign in and it's just as secure as our other services. It comes with no separate fees from State Bank (your mobile carrier's text messaging and web access charges may apply).

Logo What are the text commands for Mobile Banking?

Text to our mobile banking number 469228 to receive your banking information. The following text commands can be used to access your information.

HINT: Nickname your accounts using short, easy to remember names. Nicknames will greatly simplify the texting process because you won't need to remember account numbers.
Account Balance Inquiries
CommandResult
BALReturns the balance of all enabled accounts
BAL <account nickname or number>Returns the balance for the specified account
Account Detail Inquiries
CommandResult
DETAILS <account nickname or number>Returns the abbreviated account number, nickname, type, and balance for the specified account
Last Five History Transactions
CommandResult
TRANS <account nickname or number>Returns the last five transactions for the specified account
Performing A Transfer
CommandResult
XFER <amount> FROM <from account nickname or number> TO <to account nickname or number>Transfers the specified amount between the accounts listed.
Getting Help
CommandResult
HELP ALLReturns a list of available commands
HELP <command name>Returns instructions for using the specified command