Frequently Asked Questions - FAQ's


How do I get a copy of older checks (beyond 60 days)?

Why can't I access Bill Pay?

How do I setup e-mail alerts and reminders?

ISP vs. SBSU Tech Support

I don't see all of my accounts.

Why am I getting "Your current session has expired" message?

Mobile Banking

How do I set up custom alerts?

Text Banking

Mobile Check Deposit

How to Enable Biometric Login

How do I view Fast Balances

Credit Sense Questions

What is SavvyMoney Credit Score?

What is SavvyMoney Credit Report

Is there a fee?

How often is my credit score updated?

How does the SavvyMoney Credit Score differ from other credit scoring offerings?

Why do credit scores differ?

Will State Bank of Southern Utah use SavvyMoney Credit Score to make loan decisions?

Will SavvyMoney share my credit score with State Bank of Southern Utah?

How does SavvyMoney Credit Score keep my financial information secure?

If the financial institution doesn’t use SavvyMoney Credit Score to make loan decisions, why do we offer it?

What if the information provided by SavvyMoney Credit Score appears to be wrong or inaccurate?

There is a section on the site that features both State Bank of Southern Utah product offers and financial education articles. Why am I seeing this?

Will accessing SavvyMoney Credit Score ‘ping’ my credit and potentially lower my credit score?

Does SavvyMoney offer credit report monitoring as well?

How do Members change their email address or other personal information?

Can Members use SavvyMoney on mobile devices?

Debit and Credit Card Questions

Pre-Auth Holds -What are They?

Where can I get Consumer Counseling?