ONLINE BANKING

“Did you recently purchase $850 at the Apple Store?” A text like this is how this pernicious scam begins. “N,” is your fast response. Soon, you get a call.  Your caller ID says “SBSU Fraud Department.” The smooth- talking caller asks the right questions and says the right things. You let your guard down and reveal more than just the last 4-digits of your card’s number – enough numbers, in fact, for the caller to use your card to commit fraud.

Legitimate SBSU Employees will NEVER ask for . . .

• Anything more than the last 4-digits of your debit or credit card number.
• Your card’s expiration date and/or CVV code
• Your Online Banking login credentials (username, password).

SBSU Card Suite – Protect yourself from Fake Purchase scams!

• Download the SBSU Card Suite app from the iOS or Android stores.
• Register your SBSU debit and credit cards.
• Get real-time alerts on your phone when your card is used.
• Turn your cards on or off from your smartphone.

If you receive a text message about a “purchase,” look at your SBSU Card Suite App to confirm before responding. 

• If the purchase does not appear in the app, you can safely ignore the text.
• If an unauthorized purchase appears, you can turn your card on/off right from your phone and then immediately contact us.
• Visit your nearest branch or call us at (435) 865-2300 (Mon-Sat, 8 AM – 8 PM)

In general: Is the Text or Email from SBSU or from a Scam Artist?

• The bank may send text messages and Email.  Read the information that comes with the message.
• If the message says, “Provide this code to the bank representative assisting you,” then repeat the code, but ONLY if you called the bank.
• If the message says, “Do not reveal this code,” then do not reveal it to any human – even to one claiming to be from SBSU.
• If the message says, “Did you recently conduct a purchase,” refer to your SBSU Card Suite app.