Logo Error Resolution

Does your statement contain an error?
Do you have a question about an electronic transfer?
Is there activity on your account that you did not authorize?

Contact us immediately at:

Call: (435)865-2340 or 1(800)662-1788
Fax: (435)865-2380
E-mail: Click here for our online form
Write: State Bank of Southern Utah
Attn: Bookkeeping
PO Box 340
Cedar City, UT 84721-0340

To correct an error or to have an unauthorized transaction removed we must hear from you no later than 60 days after you were sent the FIRST statement on which the error or problem appeared. Please provide the following details:

  • Your name and address
  • Account number
  • Transaction date and amount
  • Details about why the transaction is questionable

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to resolve the problem we will credit your account for the amount that you think is in error so that you may use the funds while we complete our investigation.

Do you have questions about SureCash?

If an error or problem affects your SureCash bill, write us at the address shown above as soon as possible. Include in your letter the details requested above. We must hear from you no later than 60 days after we sent you the first bill on which the error appeared. You can telephone us, but doing so will not preserve your rights. You are not obligated to pay the portion of your bill that is in question while we are investigating it, but you are obligated to pay that portion that is not in question. Moreover, we cannot report you as delinquent or take any action to collect the amount in question while conducting our investigation.

Surecash Overdraft Protection Finance Charge - Your SureCash balance is subject to a finance charge: We figure the finance charge on your account by applying the periodic rate to the "Average Daily Balance" (ADB). To arrive at the ADB we take the beginning balance of your account each day, add advances and subtract payments or credits. This gives us the daily balance. We then add the balances from each day within a billing cycle and divide the total by the days in the cycle to arrive at the ADB. We then multiply the ADB by the applicable finance rate to arrive at the periodic finance charge. The rate is subject to change at any time. Any change may affect your minimum payment due.

Pre-Authorized Credits or Debits: If you have funds automatically deposited or withdrawn from your account you may contact us at the telephone number provided above to find out if the transaction has occurred. Better yet, enroll in Online Banking at www.sbsu.com and check your account activity online.