Experience the Difference in Hometown Banking
- Internet Banking
- Internet Banking FAQS
- Bill Pay
- Enroll
- Privacy
- Security
Frequently Asked Questions (FAQ's) about Internet Banking
How to Sign Up for Internet Banking
Fill out the form completely and click the "submit" button. Allow one banking day for processing. The bank will send your password by E-mail or by snail-mail by the next banking day.
How to View Checks and deposit tickets:
A check or deposit ticket with a "View Image" link next to it usually indicates that an item image is available. Click the link and wait a few moments for the image to appear.
How to Print Copies of Checks that you View
This may require some patience on your part because some browsers prevent "sensitive" data from being printed. Here's the solution if you cannot print a check image directly from the web browser:
- Open a word processing program, such as Word, and start a new page.
- Switch back to Internet Banking and call up the check image that you want to print.
- Position your mouse pointer above the check and using the right mouse button, click on the image.
- You should see a short menu displayed when you right click with your mouse. Select "Copy".
- Switch over to Word, click somewhere on the page and select "Edit" from the main menu.
- Select "Paste Special"
- Select the option that includes "Bitmap" or "paste image" in the wording.
- The image should paste into Word.
- Repeat the steps to get a the back of the check.
- Print the image using your word processor.
How to get a Copy of Older Checks (beyond 60 days)
Our Internet Banking System stores about 60 days worth of history. To obtain a copy of a check that is no longer listed contact your nearest branch. The bank archives check copies (both front and back) for at least seven years.
Why can't I access Bill Pay?
If you are using Internet Explorer on the Apple Mac, the Bill Pay screen will be garbled. Please use the Safari browser.
Cookies must be accepted in order to access online bill pay.
How to setup E-mail Alerts and Reminders
Log into our Internet Banking System and click on the icon, "Other Services". Once the page is displayed look just below the "Other Services" icon for "Q-Cards". Click on "Q-Cards it and fill in the appropriate boxes to kick out an E-mail whenever an account goes above or below a certain balance. Scroll to the bottom of the page to verify your E-mail address before clicking on the "Submit" button. Use "Other Reminders" to remind you by E-mail of important events, such as a birthday or anniversary. Set the date in "Other Reminders" using a MM/DD format for annual reminders.
ISP Vs. SBSU Tech Support
Your ISP (Internet Service Provider) is your gateway to the Internet. The connection through your ISP must be working in order for you to connect to any web site, including ours at www.sbsu.com. If you experience connection problems while attempting to log into our Internet Banking site, please check a few other interactive web sites before calling our technical support at 865-2394. A problem connecting to other sites indicates that your ISP is having difficulty; SBSU tech support cannot help if this is the case.
Note: Interactive sites contain log-in screens or embedded links that change frequently, such as Yahoo.
I Don't See all of my Accounts
Our system automatically allows you to see accounts assigned to your tax ID number (SSN or EIN) on which you are a sole or joint owner. If you do not see all of those account, please contact us at (435)865-2394 or E-mail us. We also have the ability to provide restricted access to other accounts on which you have signature authority but do not own, such as a business, organization, club or charity.
- Access restrictions levels listed from most restrictive to least:
- Deposit Only - ability to move money into the account, but balance information remains hidden.
- View Only - See account balance and transaction details, but have no transaction ability.
- View + Deposit - Same as above with the ability to deposit money into the account.
- Full Rights - Ability to see transaction details and move money to and from the account.
Why am I getting a 'Your current session has expired' message?
This error message is most likely caused because your browser is not set to accept cookies.
To fix this problem first select the browser you use and follow the instructions for accepting cookies.
Blank Challenge Question
Please call contact online banking support at (435) 865-2394 for help with this problem.Which browser? Internet Explorer Mozilla Firefox Apple Safari
Which browser? Internet Explorer Mozilla Firefox Apple Safari
- Select the Tools menu and click on Internet Options.
- Select the Privacy tab.
This option allows the setting of preset levels of security. Medium as shown will allow for good security yet still accepts the SBSU cookie.
- If you prefer a more custom setting then go to Option 2 for Internet Explorer.
If Option 1 is not a comfortable option leave the settings as they are and:
- Click on the sites button.
- Add the following site as shown and click allow.
This option will cause the browser to accept all incoming cookies which may create vulnerabilities
depending on the sites that are visited. After using this option to accept the cookie from SBSU
change back to the previous cookie settings to eliminate this threat.
Keep in mind that by doing this you will have to follow these same steps in the future if your cookies are ever deleted.
- Select the Privacy Tab and click the Advanced button.
- Select both check boxes and make sure both First and Third-party cookies are accepted.
- Click OK to accept and try logging in again.
Which browser? Internet Explorer Mozilla Firefox Apple Safari
- Open Mozilla Firefox click on the Tools menu and select Options.
- Select the Privacy Tab and make sure the boxes for accepting cookies from sites and from third-party are selected.
- Click OK to accept and try logging in again.
If you prefer to not receive cookies yet would like to be able to access bill pay:
- Return to the privacy tab (as explained in Option 1) and click on the exceptions button.
- There you can add the needed URL as shown.
- You can then unselect the accept cookies check boxes in the privacy tab to have the browser reject all cookies except those in the exceptions.
Which browser? Internet Explorer Mozilla Firefox Apple Safari
- Open the Safari browser. Select the Edit menu and click on preferences.
- Click on the Security tab and select the option to always accept cookies.
- Close the window and try login in again.
When I try to print my statement online, the pages come out blank
- In the print dialog choose advanced.
- Check the box next to "Print As Image"
- Click "OK" then try reprinting
