Frequently Asked Questions (FAQ's) about Internet Banking

How to View Checks and deposit tickets:

A check or deposit ticket with a "View Image" link next to it usually indicates that an item image is available. Click the link and wait a few moments for the image to appear.

Frequently Asked Questions (FAQ's) about Internet Banking

How to Print Copies of Checks that you View

This may require some patience on your part because some browsers prevent "sensitive" data from being printed. Here's the solution if you cannot print a check image directly from the web browser:

• Open a word processing program, such as Word, and start a new page.
• Switch back to Internet Banking and call up the check image that you want to print.
• Position your mouse pointer above the check and using the right mouse button, click on the image.
• You should see a short menu displayed when you right click with your mouse. Select "Copy".
• Switch over to Word, click somewhere on the page and select "Edit" from the main menu.
  • Select "Paste Special"
  • Select the option that includes "Bitmap" or "paste image" in the wording.
  • The image should paste into Word.
• Repeat the steps to get a the back of the check.
• Print the image using your word processor.

Frequently Asked Questions (FAQ's) about Internet Banking

Problems Connecting with Bill Pay interface

Are you using Apple's Safari browser? You may need to update your browser configuration.

• Click on the Safari menu
• Select Preferences
• Select Security and change the setting to always accept cookies.

If you are using Internet Explorer on the Apple Mac, the Bill Pay screen will be garbled. Please use the Safari browser.

Frequently Asked Questions (FAQ's) about Internet Banking

How to Sign Up for Internet Banking

Click Here

Fill out the form completely and click the "submit" button. Allow one banking day for processing. The bank will send your password by E-mail or by snail-mail by the next banking day.

Frequently Asked Questions (FAQ's) about Internet Banking

How to get a Copy of Older Checks (beyond 60 days)

Our Internet Banking System stores about 60 days worth of history. To obtain a copy of a check that is no longer listed contact your nearest branch. The bank archives check copies (both front and back) for at least seven years.

Frequently Asked Questions (FAQ's) about Internet Banking

How to setup E-mail Alerts and Reminders

Log into our Internet Banking System and click on the icon, "Other Services". Once the page is displayed look just below the "Other Services" icon for "Q-Cards". Click on "Q-Cards it and fill in the appropriate boxes to kick out an E-mail whenever an account goes above or below a certain balance. Scroll to the bottom of the page to verify your E-mail address before clicking on the "Submit" button. Use "Other Reminders" to remind you by E-mail of important events, such as a birthday or anniversary. Set the date in "Other Reminders" using a MM/DD format for annual reminders.

Frequently Asked Questions (FAQ's) about Internet Banking

ISP Vs. SBSU Tech Support

Your ISP (Internet Service Provider) is your gateway to the Internet. The connection through your ISP must be working in order you to connect to any web site, including ours at www.sbsu.com. If you experience connection problems while attempting to log into our Internet Banking site, please check a few other interactive web sites before calling our technical support at 865-2394. A problem connecting to other sites indicates that your ISP is having difficulty; SBSU tech support cannot help if this is the case.

Note: Interactive sites contain log-in screens or embedded links that change frequently, such as Yahoo.

Frequently Asked Questions (FAQ's) about Internet Banking

I Don't See all of my Accounts

Our system automatically allows you to see accounts assigned to your tax ID number (SSN or EIN) on which you are a sole or joint owner. If you do not see all of those account, please contact us at (435)865-2394 or E-mail us. We also have the ability to provide restricted access to other accounts on which you have signature authority but do not own, such as a business, organization, club or charity.

• Access restrictions levels listed from most restrictive to least:
  • Deposit Only - ability to move money into the account, but balance information remains hidden.
  • View Only - See account balance and transaction details, but have no transaction ability.
  • View + Deposit - Same as above with the ability to deposit money into the account.
  • Full Rights - Ability to see transaction details and move money to and from the account.